Shipping & Delivery Policy
Effective date: November 1, 2026
ELEFUNINK · MAREK ART LLC
We want your order to arrive as expected. Production time and carrier transit time are different parts of the delivery process.
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Delivery destinations and checkout rates
Retail shipping is offered within the United States, subject to the delivery options actually available for your destination at checkout. Available services and rates depend on the destination and your order and are calculated by the store’s WooCommerce shipping configuration. A destination not accepted at checkout is not a confirmed shipping destination. Contact us before ordering if you need a delivery arrangement not displayed. This policy does not promise international delivery, a flat rate, free shipping or local pickup. Only delivery services actually offered for your order at checkout are included in the shipping arrangement. Promotional delivery offers apply only when actually displayed for your order.
Production and dispatch
Estimated production time is 2–5 business days for standard products and 5–10 business days for custom printing or embroidery. These estimates apply once payment is ready for production and any required artwork, instructions and proof approvals are complete, subject to the information for the particular product. Production time is separate from carrier transit time. A product-specific shipment commitment and legally required delay, cancellation and refund protections remain controlling; proof or payment preparation does not create an indefinite extension of a promised or legally required shipment time.
Some merchandise is made to order. Review any production/dispatch estimate in the product listing and any proof or customization requirements before ordering. A requested event date is not a guaranteed delivery commitment unless we expressly agree to it. For a time-sensitive purchase, contact contact@elefunink.com or 773-505-1200 before ordering to discuss whether the requested schedule can be supported. Production timing depends on the product and agreed customization requirements. Product-specific shipment representations and applicable delay and cancellation protections govern your order. We will not treat a proof requirement as an indefinite extension of a promised or legally required shipment time.
Shipping estimates and tracking
Checkout shipping options identify the available services. Transit estimates describe carrier travel after dispatch, not necessarily the time required to make a personalized item. Tracking will be shared when available. Carrier events, holidays and weather can affect delivery, but they do not remove our obligations to address an unfulfilled order.
Delays, cancellation and refunds
We will ship within the time represented for your order. If no shipment time is clearly stated and the FTC Mail, Internet, or Telephone Order Merchandise Rule applies, we must have a reasonable basis to ship within 30 days after receiving a properly completed order. If we cannot meet the applicable shipment time, we will provide an appropriate delay notice and the required choice to consent to a delay or cancel for a prompt refund. We will cancel/refund when required if consent is not obtained. We will not replace a legally required refund with store credit.
Address problems and returned parcels
Check your address before submitting an order and contact us promptly if it is incorrect. Changes may not be possible once a parcel is dispatched. If a parcel is returned because of an address problem or an unclaimed delivery, contact us to arrange the next step. Any proposed redelivery cost will be explained before you authorize it; no automatic restocking or redelivery fee is established by this policy.
Damage, missing shipments and support
Contact us with your order reference and a description of the problem. If safe and practical, keep the packaging and provide photographs of damage so we can investigate with the delivery service. We will discuss an appropriate replacement, correction or refund based on the situation and your rights. We will not require you to resolve every delivery problem directly with a carrier or waive a valid claim merely because tracking says delivered.
Business and wholesale orders
Wholesale, bulk and separately quoted projects use the delivery arrangements agreed for that project. Ask us about packaging, timing and destination requirements before approving a business order.
Email contact@elefunink.com or call 773-505-1200 or visit Contact Us.