Returns & Refunds Policy
Effective date: November 1, 2026
ELEFUNINK · MAREK ART LLC
If something is wrong with your order, please contact EleFunInk so we can help. Personalized items have different change-of-mind limits from standard merchandise, but production errors and statutory rights remain protected.
On this page
Standard, non-personalized merchandise
You may request a return within 30 days after delivery for eligible, unused, non-personalized merchandise. Keep items in their original condition and include the packaging when reasonably available. Contact us before sending a return so we can confirm eligibility and provide the correct instructions.
Personalized and made-to-order products
Personalized, custom-printed and embroidered items generally cannot be returned solely because you changed your mind or selected an unsuitable size/design that matches your approved order. This does not exclude remedies for defective, damaged, incorrect or materially misdescribed merchandise, our production mistakes, or rights that cannot legally be limited.
Incorrect, defective or damaged items
Please report the problem with your order reference and a clear description. Photographs can help where practical; do not send sensitive information. We will review an appropriate correction, replacement or refund. We will explain any return or disposal instructions and necessary shipping arrangements. A routine return window does not eliminate a statutory remedy that lasts longer.
Spelling, proofs and artwork
Check the personalization and any supplied proof before approval. If we reproduce a customer-approved spelling or supplied design accurately, a free change-of-mind remake is not automatically available. Contact us promptly about a mistake; we will explain whether it can be corrected before production or provide a new-production quote where appropriate. If we depart from the approved instructions, we will address our production error.
Return authorization and shipping
Call or use our Contact page before mailing anything. We will provide the approved return destination and any required reference; the city listed on the website is not a return street address. Customers pay return shipping for a change-of-mind return. For defective, damaged or incorrectly produced merchandise, EleFunInk covers the appropriate remedy and necessary return arrangements based on the issue and applicable rights. Original outbound shipping charges are normally nonrefundable for change-of-mind returns after shipment, except where applicable law requires otherwise or the problem results from our error. Any reimbursement required for defective, damaged or incorrectly produced merchandise remains protected. Do not send a return to a guessed address.
Refund method and timing
Where possible, an approved refund is returned to the original payment method. We will explain a necessary alternative if that method cannot receive the refund. A voided authorization and a refund of a captured payment may appear differently at your bank. Bank posting time is separate from the time we initiate a refund. Approved refunds will be initiated within 5 business days after inspection or approval, where applicable. We will not delay a legally required refund while waiting for our routine inspection process. Your bank or payment provider may take additional time to post the funds. Any shorter mandatory deadline controls where applicable, including FTC shipment-delay cancellations; this standard inspection/approval process does not postpone such a deadline. We do not substitute store credit for a legally required money refund.
Your rights
Nothing in this policy removes non-waivable consumer rights or limits a remedy that the law requires. Contact us if the return categories do not address your situation.
Email contact@elefunink.com or call 773-505-1200 or visit Contact Us.